Creating an exceptional tenant experience

By Chris Arnold

Building brands that create customized experiences

Transforming Cities welcomes Katie Kane, Customer Experience & Training Manager for HILLS Properties, a family owned company that develops, builds, owns, and manages multifamily communities throughout the midwest.

The title and subsequent role of Customer Experience & Training Manager was originally curated to fill a gap and utilize one of Katie’s core passions of building brand recognition with associates and customers.

A self-proclaimed extreme brand loyalist, Katie advocated for creating customized experiences that are so memorable that they have to be shared. She can often be recognized by her signature lightning bolt necklace signifying her motto of “Live Like Lightning”.

Hosted By

Chris Arnold

Listen Here

Latest Interviews

EP87 Nate Jenkins
Jun 13, 2024

Designing Buildings with Intention

Nate Jenkins is Principal at OZ Architecture in Denver, Colorado. His experience includes millions of square feet of mixed-use, commercial/retail, office, resorts and hospitality, K-12, Higher-ed, and multi-family projects.

Real Wins Podcast Tile 08
Jun 5, 2024

Why Agencies and Leasing Teams Don’t Get Along

Chris and Mike engage in a vibrant discussion about why agencies and leasing teams don't get along, and what is broken when it comes to strategic and content-driven marketing plans. 

EP86 Moshe Crane Mike DiMella
May 29, 2024

The Centralization Debate

During our live event, our guests Moshe Crane and Mike DiMella debated and discussed centralization as it relates to residents, employees, and property outcomes.


EP85 Jay Parsons
May 1, 2024

Lifelong Learning in the Multifamily Industry

Jay Parsons is a rental housing economist, investor, speaker, and advisor. Most recently, he joined Madera Residential as the Head of Investment Strategy & Research.

Want more interviews?

Nominate a Guest

We're always on the lookout for great development, marketing, and industry guests on Transforming Cities. Have someone in mind? Let us know!

Subscribe to the TC:AM Edition

A simple read in under 5 minutes, delivered to your inbox Saturday mornings.