Transforming Cities welcomes Katie Kane, Customer Experience & Training Manager for HILLS Properties, a family owned company that develops, builds, owns, and manages multifamily communities throughout the midwest.
The title and subsequent role of Customer Experience & Training Manager was originally curated to fill a gap and utilize one of Katie’s core passions of building brand recognition with associates and customers.
A self-proclaimed extreme brand loyalist, Katie advocated for creating customized experiences that are so memorable that they have to be shared. She can often be recognized by her signature lightning bolt necklace signifying her motto of “Live Like Lightning”.
What are multifamily playbooks and how do they evolve with the industry?
Get to know Authentic Creative Director Melody Sorenson, who dives into a lifestyle brand over a logo and typography.
Mike sits in the hot seat in this episode, plus a bonus question at the end of a 9-question rapid-fire round!
What are the reasons properties stabilize at 93%? This week we discuss what makes 99% occupancy the standard target.
We're always on the lookout for great development, marketing, and industry guests on Transforming Cities. Have someone in mind? Let us know!
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